🌸 FlowerFaridabad.com – Cancellation and Refund Policy
We want every order you place with FlowerFaridabad.com to bring joy and satisfaction. Please read our Cancellation and Refund Policy carefully to understand your rights and our process.
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❌ Can I Cancel My Order?
Orders for customized/personalised products or perishable items (such as fresh flowers and cakes) cannot be cancelled once they are processed.
For standard items, you may cancel the order only if it hasn’t been dispatched yet. Most orders are processed within a few hours of being placed.
If your cancellation request is valid, the refund will be processed within 12 working hours.
> 🔁 Note:
A 5% cancellation charge will apply.
Any discounted or exempted amount is non-refundable.
📞 To cancel an order or get help, call or WhatsApp us at +91 87000 72300 or email care.flowerfaridabad@gmail.com
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🔄 Can I Return a Product?
We do not allow returns. However, if your product is damaged, defective, or incorrect, please contact us within 24 hours of delivery.
In such cases, you may choose:
Product Re-delivery: We’ll deliver a fresh/correct product to your address.
Refund in Wallet/Credit: Get FlowerFaridabad wallet credit within 12 hours.
Refund to Original Payment Method: The amount will reflect in your account within 3–5 working days.
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❗ No Refund/Return in These Cases
FlowerFaridabad.com will not be liable for any compensation in the following situations:
If the complaint is raised after 24 hours of delivery.
If the delivery address was incorrect.
If the recipient was unavailable at the given time/address.
If the recipient refused to accept the delivery.
If quality issues arose due to improper handling after delivery.
> Requests for re-attempt, refund, or cancellation will not be accepted in these scenarios.
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✅ Refund is Possible When…
We process refunds under the following circumstances:
Order Cancellation before it was processed.
Non-delivery due to a valid issue on our part.
Verified quality issues after complaint and internal inquiry.
To raise a complaint, contact us at: 📞 +91 87000 72300
📧 care.flowerfaridabad@gmail.com
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🚚 Return Pick-Up Policy
For Same-Day Delivery Items (e.g., cakes, flowers):
No return pick-ups possible due to perishable nature.
For Couriered Items:
Within 24 hours of delivery:
Return pick-up is available for damaged/defective products in standard service areas.
After 24 hours:
Return pick-up is not available.
Remote areas or international locations:
Return pick-up is not available. The customer must send the item back if eligible.
For return addresses or help, reach out to: 📞 +91 87000 72300
📧 care.flowerfaridabad@gmail.com
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🕒 How Long Does a Refund Take?
Initiation: Within 12 working hours of approval.
Bank Processing: Usually takes 3–5 working days for the amount to reflect in your account, depending on your bank.
If you need any help or clarification, don’t hesitate to reach out.
📞 Call or WhatsApp: +91 87000 72300
📧 Email: care.flowerfaridabad@gmail.com
🌐 Website: www.flowerfaridabad.com